Customers having SSO login issues to the US Cloud

Incident Report for Vyopta

Resolved

This incident has been resolved.

Posted Jan 08, 2025 - 16:52 CST

Update

We are continuing to monitor for any further issues.

Posted Dec 27, 2024 - 11:50 CST

Monitoring

Vyopta recently released some enhancements to our SAML2 single sign-on configuration that may force some customers to update their Identity Provider (IDP) configuration to match the new Vyopta SAML2 settings.

You may obtain the latest SAML2 configuration by using the Vyopta Admin Portal as described in the following knowlege article:

https://support.vyopta.com/hc/en-us/articles/360041188954-SSO-Single-Sign-On-Integration#configuring-sso

If you need further assistance, please open a support ticket using the link below

https://support.vyopta.com/hc/en-us/requests/new

Posted Dec 27, 2024 - 11:40 CST

This incident affected: Commercial - my.vyopta.com (CPM Monitoring, CPM Analytics, Vyopta Admin Portal).